Email us
[email protected]
Monday to Friday, 9:00 am to 5:00 pm ET
Orders, refunds, corrections
Contact Cognizil Daily
Everything we have, in one place, including which address is for returns and which is not.
Quick answer
Email Cognizil Daily at [email protected], answered Monday to Friday from 9:00 am to 5:00 pm Eastern. The distributor phone number printed on the Cognizil label is +1 (877) 257 0710. The office is at 10 East 40th Street, Floor 17, New York, NY 10016. Returns go to a different address: 880 Third Avenue, Floor 13, New York, NY 10022. Any order query needs your full name, the email you ordered with and the order ID.
How to reach us
Phone (label line)
+1 (877) 257 0710
The distributor number printed on the bottle. For an order placed here, email is faster.
Office
10 East 40th Street, Floor 17, New York, NY 10016, USA
Not a returns address.
Returns
880 Third Avenue, Floor 13, New York, NY 10022, USA
Send bottles here, tracked, at your cost.
Distributor
Cognizil, PO Box 12730, Ogden, UT 84404
[email protected]
Always include
Your full name, the email you ordered with, and the order ID.
Which contact to use for what
| What you need | Where to send it | What to include |
|---|---|---|
| A refund under the 180-day guarantee | [email protected] | Full name, order email, order ID |
| Order status or tracking | [email protected] | Order ID and the date you ordered |
| A damaged or seal-broken bottle | [email protected] | Order ID and photographs, before opening |
| A lot number that does not match | [email protected] | Photograph of the bottle base and your order ID |
| A correction to anything on this site | [email protected] | The page address and what is wrong |
| A question about the product itself | +1 (877) 257 0710 | This is the distributor line printed on the label |
| Sending bottles back | 880 Third Avenue, Floor 13, New York, NY 10022 | Tracked postage, paid by you |
What we can and cannot answer
We can answer anything about an order placed through this site: where it is, what it cost, how to return it and when a credit should appear. We can answer anything printed on the label, because the label is in front of us.
We cannot give you medical advice. Nobody on this desk is a clinician, and we are not going to pretend otherwise for the sake of being helpful. If your question is whether this is safe alongside a medication you take, the right person is your pharmacist, who has your full list in front of them.
We cannot tell you how much ginseng is in a serving, because it is not published. Asking us will not produce a number, and any site that gives you one has made it up.
We cannot help with an order placed somewhere other than this site. The seller who took your money holds the record a refund has to be made against.
The phone number, explained
The brief we were given says there is no public sales phone line. The printed label carries +1 (877) 257 0710 for the distributor. We publish the label's number and label it as the distributor line rather than pretending it is a sales desk, because the label is the source of record on this site. For anything about an order placed here, email is faster.
How to get a faster answer
Four things that turn a three-message exchange into one.
Put the order ID in the subject line
Refund, order 12345 tells us everything before the message is opened. It is the single biggest difference between a same-day reply and a slow one.
Say what you want to happen
A refund, a replacement, a tracking update or a correction to a page. Four different processes, and guessing which one you mean costs a day.
Attach photographs for anything physical
A broken seal, a lot number, a damaged box. One photograph replaces three rounds of description.
Write from the email you ordered with
If you cannot, say so in the first line and give the ordering address. Order records are keyed to the email, not to the name.
What to expect when you write
The desk answers Monday to Friday, 9:00 am to 5:00 pm Eastern. A message sent on Friday evening is read on Monday, and a message sent on a US public holiday is read the next working day.
A first reply usually comes within one business day. A refund claim takes longer to complete than to acknowledge, because it involves a return in the post, and the timings on the refund page are the seller's own.
We do not use an automated support system that closes tickets. A reply comes from a person and you can reply to it.
If you have written twice and heard nothing, write a third time with the word unanswered in the subject line. Occasionally a message is filtered, and that is on us rather than on you.
Reporting a problem with this website
We would rather hear it from you than leave it wrong.
A fact that does not match your bottle
Labels change. If the panel you are holding differs from the one transcribed on our Supplement Facts page, the bottle is the authority. Send a photograph.
A broken link or a page that will not load
Send the page address and what you were using. Phone, laptop, which browser.
Something that reads as a medical claim
This site is written to avoid disease claims entirely. If a sentence reads like one to you, it is badly written and we will fix it.
A price that does not match the order page
Tell us which pack and what you saw. Prices change and pages go stale.
A citation that does not say what we said
The strongest correction anyone can send us. We will check the source and either fix the text or explain our reading.
Anything that feels misleading
Even if you cannot say exactly why. That is useful feedback and we would rather have it bluntly.
What we will never send you
We will never email you asking for a card number, a bank detail, a password or a copy of an ID document. We will never call you to ask for payment over the phone. If a message claiming to be from this site does any of those things, it is not from us, and we would like you to forward it to [email protected] so that we know it is circulating.
Writing about a page rather than an order
Corrections do not need an order ID. Send the page address and one sentence about what is wrong, and that is enough for us to check it against the label or the source.
Time zone
The desk works to Eastern time. If you are on the west coast, a message sent at 3pm your time arrives at the end of our day and will usually be answered the following morning rather than the same afternoon.
Ready to try Cognizil?
Two bottles covers the four to eight week window buyers describe. Six bottles is $1.63 a day and the 180-day guarantee covers the whole supply.
Add To CartSee pricingRegular price: not published. We only print prices we can see. · Shipping cost shown at checkout · No subscriptionContact Cognizil Daily: common questions
Who sells Cognizil on this site?
Cognizil Daily, the U.S. stocking partner for Cognizil. The office is at 10 East 40th Street, Floor 17, New York, NY 10016, and returns go to 880 Third Avenue, Floor 13, New York, NY 10022.
Who makes Cognizil?
The label prints: distributed by Cognizil, PO Box 12730, Ogden, UT 84404, with the phone number +1 (877) 257 0710 and the email [email protected].
Does Cognizil have a money-back guarantee?
Yes. 180 days from the order date on the packs sold here. You email the seller with your name, order email and order ID, then return the bottles to the New York returns address.
How long does a refund take?
The seller states 3 to 5 business days to issue the credit once the return is received, then a further 5 to 10 days for it to appear on a card.
How much is shipping?
Not published. Shipping cost and delivery speed are shown at checkout, not before it. We would rather tell you that than invent a figure.
How do I check I have a genuine bottle?
This stock is lot COG-26/CO-1168 with certificate reference COG-1168-26-CO. The lot and the best-before print on the base of the bottle.
Ready to try Cognizil?
Two bottles covers the four to eight week window buyers describe. Six bottles is $1.63 a day and the 180-day guarantee covers the whole supply.
Add To CartSee pricingRegular price: not published. We only print prices we can see. · Shipping cost shown at checkout · No subscription